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IoT
One of the new challenges arising with the use of edge, fog, and cloud architectures is the connection of components to each other and to the public cloud. An important element of developing a solution capturing all pieces is the IoT framework susietec
At the field, or edge level, data is collected by industrial computers, e.g. by gateways, which process, filter, analyze and act on these data in real-time right at the device.
Edge, fog and cloud applications demand increasing computing power. The interfaces to sensors or machines often require non-standard solutions. Especially in smaller machines, space is limited or restricted in some dimension and need a special solution.
Today, the connection from the sensor device to the embedded cloud takes place via real-time data communication, on sensor and edge level - for example Industrial Ethernet or fieldbuses - and gateways , which provide the transformation of real time data into the informational area.
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Features |
Standard | Silver | Gold | Platinum 24/7 |
| First response time: critical or major issue* |
Best effort only: Optional upgrade upon request | 3 working days | 24h on business days | 1h |
| First response time: Other issue* |
Best effort only Optional upgrade upon request | 7 working days | 3 working days | 1 working day |
| Access to knowledge database (FAQ) |
x | x | x | x |
| Monitored email support |
x | x | x | x |
| Live telephone support |
x | x | ||
| Assigned engineer (critical and major issues only) |
x | |||
| Dedicated engineer (critical and major issues only) |
x | x | ||
| Service availability | 8am-5pm Monday-Friday (CET, EST, PST) |
8am-5pm Monday-Friday (CET, EST, PST) |
24/7 | |
| Performance reports (every 6 months) |
x | x | x |
Severity levels:
- Critical: severely affect service, capacity, functionality or maintenance capabilities and require immediate corrective action. The Service Provider will give the highest scheduling priority to solve the issue.
- Major: cause conditions that seriously affect system operation, maintenance and administration, etc. and require immediate attention. The Service Provider will give the second highest scheduling priority to solve the issue.
- Other: are considered minor. The Service Provider will give the third highest scheduling priority to solve the issue.
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