EquipmentCloud®
EquipmentCloud® – The digital transformation solution for service and after-sales in mechanical engineering
EquipmentCloud® is our agile service and after-sales digital transformation solution for mid-sized engineering companies. It enables you to optimise your processes, consolidate information in one place and develop new data-based business models.
EquipmentCloud® digitalizes service and after-sales processes in the mechanical engineering.
By centralizing information and enabling data-driven business models, the solution
transforms service from a cost center to a profit center. With interactive modules,
EquipmentCloud® supports flexible digital service offerings, improves efficiency and
customer satisfaction, and promises future-proof business development. Within three
months, it enables efficient and secure data integration, customized lifecycle management
and practical use cases.
Benefits
- Up and running in three months
- Guided onboarding process and tailored customer success management
- Immediate deployment, no development capacity required
- Establish your successful digital service offering
- A digital transformation solution that adapts to your needs
- Customizable dashboards for increased efficiency
- Maximum flexibility through interactive modules
- Data security at all levels
- Security for your data-based services from device level to the cloud
- Kontron AIS enterprise-level certification to ISO 27001:2017
- End-to-end AES128 encryption of customer data
- Member of the Alliance for Cyber Security
- Communicate in your customers' local language
- Machine, AI-based translation of static text into over 28 languages
- Real-time translation at significantly lower cost
- Minimize misunderstandings for effective customer communication in an international business environment
- Recognizable customer experience
- Customize the customer portal to your corporate identity using CSS styling
Range of Features
- EquipmentHub: machine configuration and master data management
- eDocs: Digital management of project, machine and system documents
- OpenIssues: Open issues list and intelligent ticket system
- Workflows: Milestone scheduling for complex workflows
- Maintenance: Maintenance calendar with checklists
- Monitoring: Intelligent monitoring and visualisation of machinery and equipment
- SoftwareCentre: Software and version management
- SpareParts/Pro: Digital spare parts catalogue with order tracking
- KnowledgeBase: Knowledge base with user-centric solutions
- DeviceManagement: monitoring and management of IoT devices
- RemoteAssistance: Live video support
Fields of Applications
- Customer portal as a central interface and collaboration platform for operators and machine manufacturers
- Monitor and analyze the performance of your global machine fleet
- Plan and execute complex and recurring commissioning processes
- Plan, perform and document maintenance and service task
- Manage and update your IoT device fleets worldwide
Find out more about EquipmentCloud®
Downloads
Use Cases
Intuitive, Time-saving, Agile: Cloud-based Customer Portal EquipmentCloud® for Project Communication
EquipmentCloud® - Digital customer portal
[ kontron_ais_success_story_rampf_en.pdf, 425.5 KB, Aug.02.2024 ]
EquipmentCloud® for DB Netz AG
EquipmentCloud® - Datenbased services
[ kontron_ais_success_story_db_netz_ag_seddin_en.pdf, 953.64 KB, May.16.2024 ]
Digital Transformation Solution EquipmentCloud® Speeds up Commissioning
EquipmentCloud® - Machine Life Cycle
[ kontron_ais_success_story_fabmatics_en.pdf, 513.76 KB, Aug.02.2024 ]
Proactive Machine Service with the EquipmentCloud® Mobile App
EquipmentCloud® - Proactive service and after-sales
[ kontron_ais_success_story_innolas_solutions_en.pdf, 1.94 MB, Aug.02.2024 ]
Digital System Monitoring and Management for Special Machine Construction by EquipmentCloud®
EquipmentCloud® - Data based services
[ kontron_ais_success_story_adenso_en.pdf, 378.61 KB, Aug.02.2024 ]
Datasheets
EquipmentCloud® Factsheet
[ kontron_ais_factsheet_equipmentcloud_en_2024-05_web.pdf, 1.75 MB, Aug.02.2024 ]
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