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IoT
One of the new challenges arising with the use of edge, fog, and cloud architectures is the connection of components to each other and to the public cloud. An important element of developing a solution capturing all pieces is the IoT framework susietec
At the field, or edge level, data is collected by industrial computers, e.g. by gateways, which process, filter, analyze and act on these data in real-time right at the device.
Edge, fog and cloud applications demand increasing computing power. The interfaces to sensors or machines often require non-standard solutions. Especially in smaller machines, space is limited or restricted in some dimension and need a special solution.
Today, the connection from the sensor device to the embedded cloud takes place via real-time data communication, on sensor and edge level - for example Industrial Ethernet or fieldbuses - and gateways , which provide the transformation of real time data into the informational area.
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Learn more about our solutions for various industries by downloading our Whitepapers.
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Returning of Goods
RETURNING OF GOODS
All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is repaired or replaced within the warranty period stipulated herewith.
To request a Return Material Authorization (RMA) number
- Be prepared to supply the unit serial number, reason for return and original ship date
- Call 1-800-181-990 to receive your RMA number (toll free in Malaysia) "OR" +604-377-7277 outside Malaysia
- E-mail the information to Csv-Admin.APAC@kontron.com to receive RMA number
- RMA Request Form
- Return defective material (unless instructed otherwise with issuance of RMA) to:
Contact and Delivery Address
Kontron Asia Pacific
Plot 554 Lorong Perusahaan
Prai Free Trade Zone
Penang 13600, Malaysia
Attn: RMA number
Phone: 1-800-181-990 OR (+604-377-7277)
Email: Csv-Admin.APAC@kontron.com
Standard Warranty Policy Rev. 07-17-15 (PDF)
