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IoT
One of the new challenges arising with the use of edge, fog, and cloud architectures is the connection of components to each other and to the public cloud. An important element of developing a solution capturing all pieces is the IoT framework susietec
At the field, or edge level, data is collected by industrial computers, e.g. by gateways, which process, filter, analyze and act on these data in real-time right at the device.
Edge, fog and cloud applications demand increasing computing power. The interfaces to sensors or machines often require non-standard solutions. Especially in smaller machines, space is limited or restricted in some dimension and need a special solution.
Today, the connection from the sensor device to the embedded cloud takes place via real-time data communication, on sensor and edge level - for example Industrial Ethernet or fieldbuses - and gateways , which provide the transformation of real time data into the informational area.
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Learn more about our solutions for various industries by downloading our Whitepapers.
We provide our customers with additional material enhancing their knowledge. Find all White Papers, Use Cases and brochures here.
Get extended insights into our products and solutions by participating in our webcasts. You can find all webcasts here. Contact us for further information.
Learn more about our solutions for various industries by downloading our Whitepapers.
Support & Services
RMA (Return of Material Authorization) Procedure Kontron Europe GmbH (Augsburg, Germany)
Kontron Europe GmbH tries to provide a customer oriented RMA-service in order to get your unit repaired very fast and efficiently. Please follow the given instructions. In order to give you the best service, it is neccessary to follow our instructions.
Please download and use the following form
- rma-request-keu-en-v3.xlsx
RMA Form
Instructions
- Please issue and complete the given RMA Form.
- Please indicate whether you are returning waste electrical and electronic equipment (WEEE) (application of german law: ElektroG) or whether you are placing a service order.
- Please take care to include a short detailed description of the observed problem or failure and product identification (Ident-No and Serial-No).
- Please send the completed RMA-sheet to the given fax- or email-address at Kontron Europe GmbH.
- Kontron Europe GmbH will provide you an RMA-No within one business day.
- The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
- Please add the RMA-sheet to the relevant delivery address and include the RMA-No into shipping paperwork.
- Efforts for unjustified claims will be charged.
Note
Goods returned to us in non proper packaging will be considered as customer caused faults and cannot accepted in any case as warranty repairs.
Contact and Delivery Address
Kontron Europe GmbH
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
Phone: +49 (0) 821 4086-0
Fax: +49 (0) 821 4086 111
Email: service@kontron.com
