RMA (Return of Material Authorization) Procedure

Kontron Embedded Computers GmbH offers a variety of possibilities how to get your unit repaired. You have the choice of:

• Repair of the unit at the Kontron facility
• Standard exchange of spare parts
• Pre-Exchange of spare parts
• Order service parts or restocking of your warehouse

RMA Request

• FO510001.doc
• FO510001.pdf

Instructions

In order to give you the best service, please follow the instructions listed below.

• Please always request a RMA number before returning any embedded computer units for repair or any defective spare parts for exchange. We require that you either complete our form RMA-REQUEST. Describe the error as detailed as possible, this will help us to speed up your repair.
• If the RMA form is completed correctly, we will issue a RMA number within two working days and fax or mail it back to you. This RMA number is valid for two month.
• Put a copy of your delivery note and the RMA form inside the package.
• Please return the defective parts with this RMA number within four weeks freightage prepaid to us.
• Please use only the original or comparable save packaging. Single assemblies or boards have to be put in antistatic packaging material.
• Any returns of defective units or parts without valid RMA number will not be accepted and could, without prior notice, returned to you at your cost.
• Returns of material of replaced spare parts after four weeks we will debit to you with a restocking charge of 15%.
• Returns of material of replaced spare parts after six months we will not credit.
   

Purchase of spare parts

We suggest to keep a stock of the most needed spare parts in your warehouse. Please order them with the above listed form.

Requests

If you need information on warranty status, specific spare part numbers etc. please give us all details you can obtain. In order to identify a specific spare part we need the serial number or at least the part number of the unit.

Warranty

Our standard warranty period for embedded computers is 24 months for units and 6 months for spare parts, beginning with date of delivery.

Following components are not covered by warranty:

• Batteries
• Fans
• Broken displays or touch screens
• Broken or bent mechanical parts

Contact and Delivery Address

Kontron Europe GmbH

Service Center
Oskar von Miller Str. 1
D- 85386 ECHING

Phone: ++49 (0)8165 77 0
Fax: ++49 (0)8165 77 412
Email: service@kontron.com